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zotz digital sells only USA product, with the full manufacturer warranty. All rebates, promotions, and manufacturer's conditions apply.
Zotz Digital does not sell gray market/falsely imported product.
Gray Market Products
1. Were never intended for the USA
2. Take jobs away from Americans
3. Are non-warranty, counterfeit, defective, seconds, and worse
We do not remove items from the product that comes to us from the manufacturer. You get the same thing we receive from the maker.
If you see a product offered that doesn't include the kit or included accessories, likely the seller is not a real dealer, and this can be serious. Please don't assume that anyone else guarantees this unless they state it to be the fact in a written quote or on a page similar to this on their website. We are told by our manufacturers that numerous vendors remove parts that are included accessories and then replace them with "knockoff" imitation products. Not only is this unethical, the products that are used to replace the original are often substandard, and in some cases harmful to the product they are intended to be used with. Please, protect yourself and ask any questions that you need answered.
- zotz digital is an service oriented company; service and low prices are mandatory. We need to know what our client needs before we can recommend a product for the job you need to do. We specialize in audio/computer/photo/video.
- Oregon has no sales tax, so we don't collect any sales tax. We do not collect extra shipping profit. There are no handling fees on any shipment except on USPS in North America. These handling fees are minimal
- international shipping on commercial orders (only). zotz digital ships via Fedex Express, UPS and the US Post Office, only. We will use your shipping account, contact us for conditions. zotz will not sell products that don't perform to the standards claimed by the manufacturer, or to our standards, which can be higher.
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| Shipping and Payment Statement:
rules for a client and a package we send
Shipping days are BUSINESS DAYS. Weekends are not included. When something travels over the weekend it can arrive sooner than scheduled, but that is never guaranteed with a GROUND service. Ground service is not guaranteed, only estimated. Packages often travel by rail to the final destination and can't be tracked when in transit
If you require something to be to your location on a specific day, we need to ship to you via guaranteed delivery. With gas prices moving upward daily, quotations are only that. We reserve the right to raise the cost based on what the shipping company is showing our charge for said package.
CREDIT CARD SALES; it costs us to accept money and again to refund money on a credit card. We will not refund the full amount of a credit card purchase, as we would lose money. We will not refund money from a canceled order on a credit card because it costs us money, EXCEPT; when we refund minus the 2.5% (3% for AMEX) fee it costs us to accept, and then again to refund. NO Exceptions We send a check for a legitimate refund
1. be sure you have no "waiver of signature" for delivery on file with a shipping company. If you do have a waiver on file, they will then have the option of leaving it on your doorstep and you may not know. This becomes your responsibility. EVEN IF, we send it "signature required" (which is how we send every package) It could be that someone that lived in your location, or business years and years ago, many tenants ago, had a waiver that may still apply to you. if you don't send them one in writing not to leave things, they may continue to do so. it is your responsibility to know.
2. on a shipment of any kind that arrives damaged, or appears it might be;
tell the driver;
a. I won't accept it unless I can open it and see if the contents are damaged
b. I want to take a picture of the contents to send to the shipper, and to the shipping company for insurance,
IF they won't allow either of these above options;
c. simply refuse a package due to damage. it will be returned to us as damaged and you won't be charged. if it isn't damaged, you must contact us in advance for the return of any item, no exceptions.
if; the client has to send something back to us, it needs to come back in a box that encloses the product that you are shipping back. If it is the original box that the product was shipped in, be sure to seal it for the ride. We will not accept a box sent that is the manufacturer's product box if we originally shipped it to you in two boxes, or if it had a shipping exterior box when it arrived to you. Shipping boxes are large and cumbersome to protect their contents, where the thin cardboard showing you what is in the box is not designed for travel by itself. Not all boxes are designed for shipping, only to house the product contents. The only exceptions to this rule will be on a case by case basis, and approved by zotz digital in writing, in advance. It is always best to keep the set of boxes for large items as they may be the only ones you can ship something for repair, etc.. Because our vendors often ship things directly to our clients, their policies may differ. Your ability to inspect and such are not different, you have the right to inspect it!
Please be careful to check all these things, because, once you receive it, it is out of our hands, except if the item is defective, but not as a result of the shipping of the item.
if you have question one about the specifics of anything on this page, please email info@zotzdigital.com for clarification. I try to list the things that have happened to clients, but can't predict individual situations |
| Defective Product Statement:
We replace it-you purchased new products that are supposed to work from us, and that is what you are going to get. Each of our manufacturers has different policies on returns of defective merchandise. Our client is going to be responsible for returning defective product to zotz digital, and the management will determine if any of the shipping cost will be refunded. a return must be authorized by the management. we accept no returns after a period of time determined by each product's manufacturer
and zotz digital policy-contact us about your specific questions in advance.
When returning a product, the box, paperwork, bag, etc.. must be returned with it.
Shipping to Canada;
Attention to Canadian customers: We are currently unable to provide shipping cost via the online store. If you live outside the United States please contact us and we will give you a shipping quote and take care of your order via the phone-please be aware that Canada Post only accepts insurance claims to $500-please investigate this so that you will know in advance whey we can't ship items costing more than this to Canada without using your shipping account. We want our clients to be covered for what they purchase |
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